GoGo Sports Chain

In the everyday life of a gym chain, IT issues can stop people from exercising, at worst.

GoGo is a family business specialised in fitness and health services. It is located in Tampere, Finland. GoGo has three full-service health clubs in Tampere and eight GoGo Express gyms in several locations in Finland. IT has a vital role in the everyday life of a health club. Websites, ERPs and emails need to function smoothly in the background, both on weekdays and on holidays. As the health club chain is expanding rapidly, IT needs to keep up.

– We have multiple projects and services implemented together with Triuvare. For example, Triuvare provides us with support services, intranet and email. Our server is controlled by Triuvare, and the intranet is implemented by Triuvare. All matters related to websites, such as our webhotel, are provided by Triuvare. Triuvare also delivers devices to us. For us, it’s important that Triuvare is flexible enough to be able to deliver things and react to our requests. GoGo is 27 years old, and it’s been extremely helpful that Triuvare is there to update our methods with us, says Varpu Jänisniemi, Brand Development Manager for GoGo.

Support both face-to-face and remotely

Jänisniemi says that Triuvare has aimed to actively develop GoGo’s IT environment. Emails have been moved to Office 365, which has significantly reduced the number of issues. GoGo’s server has been moved from GoGo’s own premises to a more secure location. GoGo is particularly pleased with Triuvare’s remote support for everyday needs:

– It’s great that Triuvare is able to connect to our computers and fix all our issues remotely. It really is a great help to us. Quick and easy!

The representatives of GoGo are pleased with the opportunity to interact with real people. Jänisniemi praises the customer care model and quick reaction times.

– We like that Triuvare has a face and that we know whom to call. I think’s it’s nice that Triuvare is a friendly company. In our meetings together, we have been able to speak frankly. If there’s been a problem, we have been able to deal with it immediately. Triuvare has offered us pleasant service, and they’ve always been ready to help. We have the impression that Triuvare is efficient, professional and polite. We feel like they listen to us, says Jänisniemi.


Triuvare has offered us pleasant service, and they’ve always been ready to help. We have the impression that Triuvare is efficient, professional and polite. We feel like they listen to us.

Varpu Jänisniemi

Brand Development Manager, GoGo Gym

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