IT support on-call duty

Need extended service times for IT support? Our on-call duty service is designed for clients whose business needs ICT support also outside of business hours.


See also Huoleton™ Premium

The service is provided by Triuvare’s own personnel. On-call duty is not limited to emergencies, but can be approached on any issue that interferes with your work. The duty officer answers the phone during the on-call duty hours or, if unavailable, calls back within 15 minutes. The duty officer will remotely troubleshoot the problem within 30 minutes of reporting it.

The monthly price of the on-call duty service includes the on-call duty itself. The actual works will be charged according to the client’s support service model including evening, night and weekend surcharges. There are two options available, evening and weekend on-call duty and 24-hour on-call duty.
Compare services and pricing!

Compare services and pricing!

Need more information?

Our free of charge materials help you choose the right service package. For example, start by reading our Guide to IT tendering. Our fee of charge guide to tendering supports you as you consider the most reasonable means to implement your IT maintenance. For the tendering process itself, we recommend our premade tender request template.. This ensures that each service provider submits the tender based on the same source information.

Evening and weekend on-call duty:

  • On-call duty Mon-Fri from 5 pm to 10 pm and Sat-Sun from 9 am to 8 pm.
  • Includes holidays, excluding Christmas Eve, Christmas Day and Boxing Day, Midsummer Eve and Midsummer Day.
  • Fixed price 600 € / month. On-call duty work will be charged according to Triuvare’s standard hourly rate and according to evening or weekend coefficients.

24-Hour on-call duty:

  • 24/7 on-call duty on any day.
  • Fixed price 900 € / month. On-call duty work will be charged according to Triuvare’s standard hourly rate and according to evening, night or weekend coefficients.

Ask more

Kiti Rantanen

Sales Manager
kiti.rantanen@triuvare.fi
+358 44 2383 593


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