Triuvare Huoleton™ ICT Support is a IT support service model for regular need for a client who manages their own day-to-day IT. Our experienced support team helps when problems arise. An hourly quota is agreed in advance with the client and any extra hours are billed separately. ICT Support clients often have their own information management, which we assist.
Hourly quota can be used for all kinds of IT related work, such as user support, server troubleshooting, user credential administration, etc. We handle service requests sent by our clients quickly and reliably. Hours exceeding the quota will be billed at an hourly rate.
In addition to support service, the client often needs some development work. Small development work, such as server installations, can be done at an hourly rate. Larger development projects are priced separately in advance, which is also a less expensive model for the client.
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The service includes user support for ICT problems throughout the organization, such as printing issues, network issues, etc., as well as challenges faced by a single user. On-call duty on business days from 7 am to 5 pm.
Our account managers monitor the use of quotas and suggest increasing or decreasing quotas as needed in order to avoid unnecessary costs. You can also easily monitor the use of your hourly quota yourself with the dynamic reports available.
The service is billed based on the hourly quota. Hours exceeding the agreed quota will be billed at an hourly rate.
Huoleton™ ICT Support is based on an hourly quota. The price per hour decreases as the number of hours purchased per month increases. The hours exceeding the monthly quota are billed with the normal hourly rate. The agreed hourly quota can be changed if the need changes.
On-site ICT support is billed: per every starting 60 minutes.
Remote ICT support is billed: per every starting 15 minutes.
Huoleton ICT Support, level 1
